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Shipping: At Anderson Behavior Consulting Inc, we do our best to ship your products as quickly as possible. Please note our shipping days are Monday through Friday, excluding holidays. If there are multiple items purchased: all items will ship at the same time unless we are notified of a particular customer request. Toys: There is a $6.00 toy handling fee for any of our toys. If you order multiple toys in one order, you still will only be charged the $6.00 fee. Credit cards: We accept Visa and Master Card. You can safely enter your credit card number via our secure server. We encrypt all submitted information. The CVV2 safety information on your credit card will be asked for your protection. There is an icon to show you where this can be found during checkout. Because the majority of our products are unique and require special attention from our purchasing department the credit card that you specify for your purchase will be charged when the order is taken and approved. If you have any questions don't hesitate to contact us. Returns: Downloadable products, such as the social stories, are not returnable or refundable. There are no refunds for our downloadable products. New merchandise can be returned at the recipient's expense within 30 days of shipping for store credit or refund of the product(s) purchase price unless otherwise noted. (We do not refund the original ship charge on items that were originally shipped free of charge as an incentive. They will be credited / refunded minus what the actual ship charge was). Returns are accepted under the following conditions.
A Return Authorization Form can be obtained by emailing michele@andersonbehaviorconsulting.com Customer Service can be reached by phone 778-389-1704 between 9:00AM-5:00PM, Mon-Fri. |
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service@andersonbehaviorconsulting.com |
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